Refund & Cancellation Policy

ReelWand’s paid plans are monthly subscriptions billed in US dollars. They renew automatically at the start of each billing period until you cancel. The price and any applicable taxes are shown at checkout before you confirm. Payment is handled by our third-party payment provider; ReelWand does not receive your complete payment-card number.

Credits meter generation use — they are not money, stored value or a currency, and cannot be transferred, exchanged for cash or used outside ReelWand. Paid-plan credits reset at the start of each calendar month and do not roll over. The Free plan is a one-time grant that does not refill.

You can cancel at any time. Open Subscription from your account menu to reach the customer billing portal, then cancel there. If you cannot access the portal, email support@reelwand.com from the address on your account and we will help.

Cancellation stops future renewals. Unless the portal states that cancellation is immediate, paid access normally continues until the end of the billing period you have already paid for, after which the account returns to the Free plan. Download any Outputs you want to keep before access ends. Cancelling does not by itself create a refund or convert unused credits into cash.

Because paid plans provide immediate access to digital services and credit allowances, completed charges are generally non-refundable, except where applicable law requires otherwise or we expressly agree in writing.

To ask us to review a charge, email support@reelwand.com with your account email, the order or charge reference, the charge date, and the reason for the request. We review each request individually. Any refund we approve is returned to the original payment method through our payment provider; bank and payment-network timing may vary.

A generation run holds the stated credits when it starts. If the run fails or is cancelled before it completes, the Service automatically returns that hold to the same usage period. These automatic credit returns are usage adjustments, not payment refunds, and do not affect your subscription charge.

This policy does not limit any mandatory consumer cancellation, cooling-off or refund rights that apply where you live. Where such rights apply, they operate in addition to this policy. If local law conflicts with anything here, that law controls to the extent required.

Billing and refund requests can be sent to support@reelwand.com or by mail to Jincove LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA. Please include the email associated with your ReelWand account. See our Contact & company details page for more ways to reach us.